Refund & Return Policy

Dropnesty Refund, Store Guarantee & Service Protection Policy

Effective Date: Effective Date: March 20, 2025

1. Company and Brand Identification

Dropnesty is a brand name and service operated and provided by RJS Dynamic Products LLC (“RJS Dynamic Products LLC,” “we,” “us,” “our,” or “Dropnesty”).

Throughout this Refund, Store Guarantee & Service Protection Policy, references to “Dropnesty” refer to the eCommerce automation, store development, digital, marketing, support, and related services provided by RJS Dynamic Products LLC.

RJS Dynamic Products LLC is the entity responsible for providing the services described under the applicable purchase, invoice, service agreement, proposal, or other written agreement entered into with the customer.

At Dropnesty, our goal is to provide every customer with a professionally developed, functional, customized, and properly configured eCommerce store supported by our team. We understand that purchasing an eCommerce service is an important investment, and we therefore maintain this policy to clearly explain our refund terms, store guarantees, revision commitments, technical support obligations, and the circumstances under which corrective services or a replacement store may be provided.

By purchasing any service from Dropnesty, the customer acknowledges that they have had an opportunity to review and understand this policy and agrees to its terms.

2. Our Commitment to Customers

Dropnesty is committed to providing customers with a professionally developed eCommerce store that is functional, properly configured, and suitable for its intended purpose based on the services purchased and the requirements agreed upon with the customer.

Our responsibility does not simply end when the initial version of a store is delivered.

If an issue is identified that is attributable to our development, configuration, implementation, or other services, we will work with the customer to identify the issue and take appropriate corrective action.

Our objective is straightforward:

We want our customers to receive a functioning store that they are satisfied with, and we are committed to standing behind the work that we provide.

If something needs to be corrected, modified, adjusted, or improved within the scope of the purchased service, customers are encouraged to communicate their concerns to our team so that we can address them.

3. 30-Day Refund Policy

Customers may request a refund within 30 days from the original purchase date, subject to the eligibility requirements and limitations contained in this policy.

A refund request must be submitted in writing to:

support@dropnesty.com

within the applicable 30-day period.

The customer should provide sufficient information for Dropnesty to review the request, including:

Customer’s full name
Invoice or order number
Original purchase date
Service purchased
Detailed explanation of the reason for the refund request
Description of any technical or service-related issue
Supporting documentation, screenshots, or other information where applicable

A refund request does not automatically constitute an approved refund.

Each request will be reviewed based on the circumstances of the customer’s purchase and the requirements of this policy.

The 30-day period represents the applicable refund eligibility period. After this period expires, customers will generally no longer be eligible for a refund based solely on dissatisfaction, change of mind, personal circumstances, or a decision not to continue with the business.

However, the expiration of the 30-day refund period does not eliminate Dropnesty’s obligation to address qualifying technical, functional, or service-related issues caused by Dropnesty, as further explained below.

4. Refund Period vs. Service Guarantee Period

For clarity, the 30-day refund period and Dropnesty’s service obligations are two separate matters.

The 30-day period is the refund period.

It does not mean that Dropnesty’s responsibility to correct legitimate issues automatically ends after 30 days.

If a qualifying technical, functional, configuration, development, or implementation issue attributable to Dropnesty is discovered after the 30-day refund period, the customer may still contact our support team.

Where the issue is determined to have originated from work performed by Dropnesty, we will make reasonable efforts to correct or rectify the issue at no additional cost to the customer.

Accordingly:

Within 30 days: A qualifying customer may request a refund in accordance with this policy.

After 30 days: A customer may no longer qualify for a refund simply because they changed their mind or are dissatisfied, but qualifying issues attributable to Dropnesty may still be corrected free of charge.

This distinction is intended to ensure that customers are not left without support merely because the refund period has expired.

5. Store Functionality Guarantee

Dropnesty stands behind the functionality of the store that we build and configure.

We are responsible for making reasonable efforts to ensure that the store is functional and that the services we provide have been properly implemented.

If the store contains a material technical or functional issue resulting from our work, Dropnesty will investigate the issue and take appropriate corrective action.

Depending on the circumstances, corrective action may include:

Fixing technical errors
Correcting configuration issues
Correcting broken functionality
Correcting navigation problems
Correcting theme implementation issues
Correcting layout issues
Correcting product or collection setup issues
Correcting store settings configured by our team
Correcting implementation errors
Reconfiguring improperly implemented features
Replacing affected components
Rebuilding affected portions of the store
Performing additional troubleshooting
Making other reasonable technical corrections necessary to restore the intended functionality

Our goal is to resolve the issue rather than leave the customer with a materially defective or unusable store.

6. Brand-New Store Guarantee

In the unlikely event that a material issue attributable to Dropnesty cannot reasonably be corrected through normal troubleshooting, revisions, technical adjustments, or repairs, Dropnesty may provide a brand-new replacement store at no additional store-development cost.

The purpose of this guarantee is to ensure that a customer is not left with an unusable or materially defective store because of an issue originating from our work.

If rebuilding the store is determined to be a more appropriate solution than continuing to modify the existing store, Dropnesty may rebuild the store from the ground up.

The replacement store will generally be developed using the applicable project requirements, information, branding materials, product information, and other materials available for the customer’s project.

This replacement-store protection applies to qualifying issues attributable to Dropnesty and is not intended to provide a free new store every time a customer decides they want an entirely different business concept, niche, business model, or unrelated design project.

7. Unlimited Revisions at No Additional Cost

Dropnesty understands that customers may not know exactly how they want every aspect of their store to look when the project begins.

For this reason, Dropnesty provides unlimited revisions at no additional revision cost for work covered by the original store-development scope.

There is no arbitrary fixed number of revision rounds that a customer must remain within.

If a customer reviews the store and would like something changed, they may communicate the requested changes to our team.

Depending on the nature of the request, revisions may include:

Homepage design
Homepage layout
Colors
Fonts
Banners
Images
Product presentation
Product placement
Collection layouts
Navigation
Menu structure
Sections
Branding elements
General visual appearance
Content placement
Theme configuration
Store organization
Other design elements included within the purchased service

If the customer does not like an aspect of the store, they can request that it be revised.

We do not charge a separate fee simply because a customer requests additional revisions within the original service scope.

8. Customer Dissatisfaction With Store Design

We recognize that design is subjective.

A store may technically function properly while the customer may still feel that certain aspects of the design, layout, branding, presentation, or overall appearance could be improved.

In such circumstances, customers are encouraged to communicate their concerns rather than feel that they are required to accept the first version.

If the customer does not like the store or specific elements of the store, Dropnesty will work with the customer to make revisions within the original service scope.

The customer may request revisions as necessary, and Dropnesty will continue working with the customer without imposing an arbitrary revision limit.

Our objective is to achieve a result that reasonably reflects the customer’s agreed requirements and preferences.

9. No Additional Cost for Qualifying Corrections

If a problem is caused by Dropnesty’s development, configuration, implementation, or other work, the customer will not be required to pay an additional fee simply for us to correct that qualifying problem.

Where the issue falls within our responsibility, we will take reasonable corrective action without charging the customer an additional technical correction fee.

This commitment applies even when the issue is discovered after the 30-day refund period, provided that the issue is genuinely attributable to Dropnesty and falls within the scope of the services we provided.

10. Technical Issue Resolution

If a customer identifies a technical issue that they believe originated from Dropnesty’s work, the customer should notify our support team as soon as reasonably possible.

Once properly reported, Dropnesty will review the issue and determine the appropriate course of action.

Depending on the nature of the issue, our team may:

Investigate the reported problem.
Identify whether the issue originates from our work.
Attempt to reproduce the issue where necessary.
Determine the appropriate corrective action.
Implement the required correction.
Test the correction where reasonably possible.
Confirm that the affected functionality has been restored.

Where a qualifying technical issue is within our control, we will work toward resolving it.

If Dropnesty is unable to resolve a qualifying technical issue originating from our side within 15 days after the issue has been properly reported, the customer may qualify for a refund if the request is still within the applicable 30-day refund period and otherwise satisfies this policy.

The 15-day period is intended to allow sufficient time for investigation, diagnosis, development, testing, third-party troubleshooting where applicable, and implementation of an appropriate solution.

11. Issues Reported After 30 Days

If a qualifying Dropnesty-related issue is reported after the 30-day refund period, the customer may still request support and corrective action.

The customer will not automatically become entitled to a refund simply because an issue is discovered after 30 days.

Instead, Dropnesty will first work to rectify the issue at no additional cost where the issue is attributable to our work.

If the issue cannot reasonably be corrected, Dropnesty may determine that a replacement store or another appropriate corrective solution is warranted.

This means that the customer can continue to rely on Dropnesty for qualifying service-related corrections even after the refund window has closed.

12. Replacement Store as a Corrective Remedy

Where a qualifying issue cannot reasonably be resolved through ordinary corrections, Dropnesty may determine that rebuilding the store is the most appropriate solution.

In such circumstances, Dropnesty may provide a replacement store at no additional store-development cost.

A replacement store may be considered where:

A material technical issue originates from Dropnesty.
The existing store cannot reasonably be restored.
A significant implementation failure has occurred.
Rebuilding is more practical than continued repairs.
The original store has a material defect attributable to our work.
Dropnesty determines that rebuilding is the appropriate way to fulfill its service obligations.

The replacement-store remedy is intended to protect the customer from being left with a materially defective store.

13. Unlimited Revisions Do Not Mean Unlimited New Services

The unlimited revision commitment applies to the original service purchased by the customer.

It allows customers to request changes and refinements to the work being delivered.

However, unlimited revisions do not mean that an entirely new and unrelated project must be provided without charge.

For example, a revision to an existing homepage may be included, while requesting an entirely separate website, a completely separate business, additional stores, extensive custom software development, or services not included in the original purchase may constitute a new service.

If a customer requests work that materially falls outside the original scope, Dropnesty will communicate this before undertaking substantial additional work.

14. No Guarantee of Sales, Revenue, or Profit

Dropnesty guarantees the services and functionality that we are responsible for delivering; however, Dropnesty does not guarantee a specific amount of sales, revenue, profit, return on investment, conversion rate, advertising performance, or business success, unless such a guarantee is expressly stated in a separate written agreement signed by an authorized representative of RJS Dynamic Products LLC.

The commercial performance of an eCommerce business depends on numerous factors outside our control.

These may include:

Product demand
Market conditions
Competition
Advertising costs
Customer behavior
Consumer spending
Economic conditions
Product pricing
Product quality
Supplier performance
Shipping times
Customer service
Advertising budgets
Advertising account performance
Platform algorithms
Seasonal trends
Third-party platform policies
Payment processing
Customer acquisition costs
Market saturation

A professionally built and functional store does not guarantee that customers will purchase products or that the business will generate a specific amount of income.

15. Third-Party Platforms

Dropnesty may utilize or assist customers with platforms and services operated by third parties, including but not limited to Shopify, Facebook, Meta, TikTok, payment processors, advertising platforms, domain providers, hosting providers, applications, software providers, and other external services.

These third parties operate independently from Dropnesty.

Third-party companies may change their:

Policies
Terms of service
Algorithms
Fees
Eligibility requirements
Security systems
Account review processes
Advertising requirements
Payment requirements
Platform functionality
Suspension policies

Dropnesty cannot guarantee that a third-party platform will approve, maintain, or continue providing access to a customer’s account.

Where an issue is caused by a third-party platform rather than Dropnesty’s work, that issue does not automatically qualify for a refund.

16. Third-Party Account Suspensions or Restrictions

Refunds are not available solely because a customer’s account is suspended, restricted, rejected, disabled, limited, or otherwise affected by a third-party platform.

This includes, without limitation:

Shopify
Facebook
Meta
TikTok
Payment processors
Advertising platforms
Marketplaces
Domain providers
Third-party applications
Other third-party services

If a third-party platform independently restricts or suspends a customer’s account, Dropnesty cannot guarantee that the third party will reverse its decision.

Where the issue is nevertheless caused by something Dropnesty did, we will investigate the matter and provide reasonable assistance or correction where it is within our control.

17. Changes in Third-Party Policies

A customer’s store or business may be affected by changes made by third-party platforms after the store has been delivered.

For example, Shopify, Meta, TikTok, payment processors, advertising platforms, or other service providers may change their rules or requirements.

Such changes do not constitute a failure by Dropnesty to provide the purchased service.

Where reasonably possible, Dropnesty may assist customers in adapting their store or configuration to a third-party change, but we cannot guarantee the outcome of a third-party review or approval.

18. Change of Mind

Refunds will not be issued solely because a customer changes their mind after purchasing a service.

Examples may include:

Deciding not to operate an eCommerce business
Changing business plans
Family or personal circumstances
Choosing another business model
Deciding that eCommerce is no longer desirable
Deciding not to continue with advertising
Deciding that the customer no longer has sufficient time
Deciding to invest money elsewhere
Simply deciding that the customer no longer wants the service

A change of mind does not constitute a technical defect or failure by Dropnesty to perform the purchased service.

However, the customer’s right to request applicable revisions and qualifying corrective services remains subject to this policy.

19. Promotional Purchases

Services purchased through promotional offers, discounts, limited-time offers, special pricing, introductory offers, or other promotional campaigns remain subject to this policy.

Promotional pricing does not automatically create an additional refund entitlement.

Refunds will not be issued solely because a customer who purchased during a promotion later changes their mind, experiences personal circumstances, or decides not to continue with the business.

However, promotional customers remain entitled to applicable service protections, revisions, and qualifying technical corrections described in this policy.

20. Customer Cooperation

Customers are expected to provide reasonable cooperation when necessary for Dropnesty to perform services or resolve issues.

This may include:

Providing required account access
Providing login or authorization information where appropriate
Providing requested information
Responding to support communications
Providing screenshots
Providing screen recordings
Clearly explaining requested revisions
Providing necessary approvals
Reviewing completed work
Providing relevant third-party notifications
Following reasonable troubleshooting instructions
Providing information required to identify an issue

Delays caused by the customer’s failure to provide necessary information, access, approvals, responses, or cooperation may affect the time required to complete the requested work.

21. Customer Review and Feedback

Customers are encouraged to review their store during the development and revision process.

If a customer identifies something they would like changed, they should communicate the requested revision clearly to our team.

Dropnesty will make reasonable efforts to implement requested revisions that fall within the purchased service scope.

Customers are not required to accept the first version of a design simply because it has been delivered.

The purpose of the revision policy is to allow the customer and Dropnesty to work collaboratively toward the agreed result.

22. Store Content and Customer-Provided Materials

Where a customer provides content, images, logos, product information, instructions, or other materials, the customer is responsible for ensuring that they have the necessary rights or permissions to use those materials.

Dropnesty is not responsible for legal claims arising from materials supplied by the customer unless otherwise expressly agreed in writing.

Where Dropnesty provides or sources materials as part of the purchased service, such materials are subject to the applicable service scope and any limitations associated with third-party resources.

23. Store Functionality vs. Business Performance

A functioning store and a successful business are not the same thing.

Dropnesty’s store guarantee relates to the services and functionality that we provide.

It does not constitute a guarantee that:

Products will sell
Customers will purchase products
Advertising will be profitable
A particular revenue target will be reached
A particular profit margin will be achieved
A particular number of customers will be acquired
A third-party platform will approve an account
Advertising accounts will remain active
Payment processors will approve transactions
The business will become profitable within a specific period

Business performance is influenced by numerous factors beyond Dropnesty’s control.

24. Refunds and Corrective Services Are Separate Remedies

A refund and corrective service are separate remedies.

Within the applicable refund period, a customer may submit a qualifying refund request.

After the refund period has expired, a customer may still receive corrective services for qualifying issues attributable to Dropnesty.

Accordingly, the expiration of the 30-day refund period does not mean that Dropnesty can simply refuse to address a legitimate issue caused by our work.

Where appropriate, Dropnesty will work to correct the problem or provide another suitable remedy.

25. Alternative Solutions

If a refund request does not meet the requirements of this policy, Dropnesty may, at its discretion, offer an alternative solution.

Depending on the circumstances, this may include:

Additional revisions
Technical corrections
Store modifications
Troubleshooting
Rebuilding affected sections
Reconfiguring the store
Replacing affected components
Providing a replacement store where appropriate
Service adjustments
Additional support
Another reasonable corrective solution

The purpose of these alternatives is to resolve legitimate customer concerns wherever possible.

26. Refund Processing

Approved refunds will generally be processed within 7–14 business days after approval.

The exact time required may vary depending on the nature of the transaction, payment method, payment processor, banking institution, or other financial intermediary.

Refunds will generally be issued to the original payment method used for the purchase.

Once Dropnesty processes an approved refund, the customer will receive confirmation by email.

Any additional delay caused by a bank, card issuer, payment processor, or financial institution is outside Dropnesty’s direct control.

27. How to Request a Refund

All refund requests must be submitted in writing by email to:

support@dropnesty.com

The email should include:

Full name
Invoice number or order number
Purchase date
Service purchased
Detailed explanation of the refund request
Description of any issue involved
Relevant supporting information
Screenshots or documentation where applicable

Incomplete requests may require additional information before they can be reviewed.

Dropnesty may request additional information where necessary to determine whether the request meets the requirements of this policy.

28. Refund Review

Upon receiving a refund request, Dropnesty may review:

The date of purchase
The service purchased
The status of the project
Work completed
Customer communications
Revision requests
Technical issues reported
Attempts made to resolve reported issues
Whether the issue originated from Dropnesty
Whether the issue originated from a third party
Whether the customer received the purchased service
Whether the request is based on a qualifying circumstance under this policy

This review is intended to ensure that refund requests are handled consistently and fairly.

29. Fraudulent or Improper Chargebacks

Dropnesty takes fraudulent, deceptive, or improper chargebacks seriously.

If a customer initiates a chargeback while a legitimate dispute-resolution process is available, Dropnesty reserves the right to provide the applicable payment processor, financial institution, or dispute-resolution service with documentation concerning the transaction and services provided.

Where a customer knowingly submits false, misleading, incomplete, or fraudulent information in connection with a chargeback, Dropnesty reserves all rights and remedies available under applicable law.

Where appropriate and legally permissible, Dropnesty may pursue legal remedies to protect its business interests.

30. Good-Faith Resolution

Dropnesty’s preferred approach is always to resolve customer concerns directly and in good faith.

Customers are encouraged to contact our support team before escalating a dispute to a payment processor or other third party.

Our team will review legitimate concerns and, where appropriate, attempt to provide:

Corrections
Revisions
Troubleshooting
Technical support
Store modifications
Replacement components
A replacement store
Other reasonable solutions

Our objective is to resolve the underlying problem whenever possible.

31. Our Customer Protection Commitment

Dropnesty believes that customers should not be left with an unfinished, materially defective, or improperly functioning store because of an issue attributable to our work.

For that reason, our customer protection commitment includes:

30-Day Refund Protection
Customers may request a qualifying refund within 30 days of the original purchase date.

Unlimited Revisions
Customers may request revisions within the original service scope without being restricted by an arbitrary revision limit.

Free Technical Corrections
Qualifying issues attributable to Dropnesty will be corrected without an additional technical correction fee.

Post-30-Day Support
The expiration of the refund period does not eliminate our responsibility to address qualifying issues caused by our work.

Replacement Store Protection
If a material issue attributable to Dropnesty cannot reasonably be corrected, Dropnesty may provide a brand-new replacement store at no additional store-development cost.

Customer Satisfaction Through Revisions
If a customer does not like aspects of the store, we will work with the customer through revisions to achieve the agreed direction, provided the requested work remains within the original service scope.

32. Important Limitations

The protections in this policy apply to services and circumstances within Dropnesty’s responsibility.

They do not create guarantees regarding matters outside our control, including third-party platform decisions, advertising results, market conditions, product demand, customer behavior, supplier performance, payment processor decisions, or business profitability.

The purpose of this policy is to guarantee our commitment to the quality, functionality, development, implementation, and support of the services we provide, not to guarantee the commercial success of the customer’s independent business.

33. Acceptance of This Policy

By purchasing any service from Dropnesty, the customer acknowledges that they have had the opportunity to review this Refund, Store Guarantee & Service Protection Policy.

The customer agrees that the policy applies to the services purchased from RJS Dynamic Products LLC, operating under the Dropnesty brand, subject to any separate written agreement that expressly governs the customer’s specific purchase.

This policy should be read together with any applicable service agreement, order form, invoice, proposal, terms of service, or other written agreement between the customer and RJS Dynamic Products LLC.

Where a separate written agreement expressly establishes different terms for a particular service or transaction, those specific written terms may govern to the extent applicable.

34. Our Promise to You

At Dropnesty, we believe that purchasing an eCommerce service should come with confidence that the company providing the service will stand behind its work.

Our commitment is therefore not limited to simply delivering an initial store.

We are committed to working with our customers to address legitimate concerns, correct qualifying issues, and make revisions where necessary.

You receive a 30-day refund period subject to this policy.

You receive unlimited revisions within the original service scope at no additional revision cost.

If a qualifying issue caused by our work arises, we will work to correct it free of charge.

If a material issue cannot reasonably be corrected, we may rebuild the store and provide a brand-new replacement store at no additional store-development cost.

Even after the 30-day refund period expires, qualifying issues attributable to our work can still be addressed and corrected without an additional correction fee.

Our goal is simple: to stand behind the work we deliver and ensure that our customers receive a functional, professionally developed eCommerce store supported by our team.

Dropnesty — operated and provided by RJS Dynamic Products LLC.